There are no cancelled orders due to the automatic processing of orders and international shipping times, so all sales are 100% final. However, once you receive your items, you can get a refund for any unused items that you want to return by shipping them to our returns center within 30 days of your order.
If 30 days have passed since your order was marked “delivered,” we unfortunately will not be able to offer you a refund. Once we have received the item, we will inspect the item to make sure that it has been unused, and once deemed returnable, we will issue you your full refund. Your refund will be issued in the form of the original purchase method. Please be patient as some banks take a week or so to credit the refund into your account. If after a week you have still not received your refund, please contact your bank and they will be able to report any issues. You may also contact us at any time if you require further information relating to your order or refund.
If you change your mind about your purchase, you may also send it back to us and we can offer you store credit on the price of the item once it has passed our returns process.
We are always available to answer any questions or concerns you may have. We are committed to quality customer service and strive to build long lasting relationships with our customers through excellent communication.
We pride ourselves as being transparent and 100% accessible to our customers. We are just one email away, so don’t hesitate to write to us with any questions or concerns and we will be happy to help.